Support services
Ghent University is at your service! Let GUIDe (Ghent University Information Desk) lead you to a swift solution for your question and/or problem. Take a look at their FAQ module. If you do not find an appropriate answer, feel free to fill in a webform.
UGent also offers several specialised support services:
- Health matters
- Educational matters
- Research matters
- Social and legal matters
- Financial matters (incl. SAP)
- Digital matters
- Repairs
- Emergency Centre
Health matters
Health support services for students
- Medical Service
The Medical Service for Students is run by general practitioners who are well-acquainted with student’s medical needs. This service is only for students, not for staff.
- Students with Special Needs
Disabled students can rely on the support service 'Counselling
Handicapped Students', which offers material, technical, and social aid.
Contact: Ms Charlotte De Langhe - Home Vermeylen, ground floor - Stalhof 6, Gent - BSHgent@hotmail.com - tel: 09 264 72 66 (Dutch website)
- Psychological help
The Student Counselling Service is located at the Advisory Centre for Students.
Health and safety services for staff
The staff of the Health & Safety support services provide a central resource for health and safety to complement and support the work of safety officers in the University’s academic departments.
- Occupational medicine
- Safety Department
- Radiation Protection Service
- Environment Office
- Emergency Centre
Together they ensure that the University is a safe and healthy place to work, study or visit. Take a look at their webpages.
Educational matters
The IRO Student Support assists international students (including exchange students) in finding their way at Ghent University before and upon arrival. The IRO Student Advisers provide information and meet the specific needs of international students.
The International Admissions Desk deals with all application files, while the Central Student Administration is in charge of the enrolment procedure (including the tuition fee administration and changes to your enrolment) and issues the student card, diplomas and other certificates.
UGent students can also count on extensive and personal study support (such as career guidance, student counselling and the monitoring service), during their entire study career, including their transition into a professional life.
Research matters
- Five Doctoral Schools were implemented to support junior researchers during their research training, to focus on the international dimension of the doctoral degree and to enhance the value of the degree of doctor in the job market, in society and in the researcher’s personal career. Check out the Doctoral Schools portal.
- Technology Transfer covers all aspects of valorisation and commercialisation of knowledge and technologies which result from university research. In brief, the Technology Transfer Department is the link between researchers from Ghent University and the corporate world.
Social and legal matters
Student Social Service
St-Pietersnieuwstraat 47
Tel: 09 264 70 72
socialedienst@UGent.be
The Social Service may act as an intermediary between students and other facility and support services, such as the Housing Department, Job Service, Student Administration, ...
Legal Affairs
- Insurance: for all questions concerning insurance contact their helpdesk via e-mail
Personnel Department
- General matters (settling in etc.): contact the Personnel helpdesk via e-mail or telephone (98 98).
- Staff counselling via the Personnel Guidance Officer: work-related issues such as team work, leadership, demotivation etc.
- Diversity and equality
Financial matters (incl.SAP)
Personnel Department
- For questions on your salary etc., contact the Personnel helpdesk via e-mail or telephone (98 98).
- Consult your pay slip via Apollo.
Finance Department
For all questions relating to financial administration of Ghent University (eg. use of SAP etc.), staff can contact the helpdesk of the Financial Department.
- By telephone from 8 am to 12 am and from 1 pm to 4.30 pm: 09 264 79 20
- By e-mail via dfin@UGent.be (short description of your question + contact number)
Digital matters
IT helpdesk
On its website, you will find extensive information about the UGentNet, your UGent account and email, webhosting and disk space, mobile telephony etc.
- General helpdesk: e-mail - tel: +32 (0)9 264 47 47
- Account related questions: e-mail - tel: +32 (0)9 264 47 45
- Minerva and Curios helpdesk: e-mail
Website
We welcome suggestions and/or remarks concerning structure and functionality of the website. Contact the website team via e-mail.
Repairs
Urgent (and less urgent) repairs can be reported via an online application (in Dutch only). Repair men will fix the problem during office hours, as soon as possible.
Emergency Centre
The Ghent University Emergency Centre is open 24/7 and is located at Home Vermeylen (Stalhof 6). This Centre responds to technical incidents (power failure, damage to infrastructure, leakage, stuck lift etc.) and safety and security incidents (fire, accident, aggression, theft, excessive noise etc.).
- in case of emergency, call 88 (via an internal phone) or 09 264 88 88
- in case of non-emergency, call 09 264 71 25
- Try to prepare your call by means of 'who, where, when, what and why'.
