Support services

Health matters

Educational matters

  • IRO Student Support
    Assists international students (including exchange students) in finding their way at Ghent University before and upon arrival. The IRO Student Advisers provide information and meet the specific needs of international students.
  • International Admissions Desk
    Deals with all application files,
  • Central Student Administration
    Is in charge of the enrolment procedure (including the tuition fee administration and changes to your enrolment) and issues the student card, diplomas and other certificates.
  • Personal study support
    Supports students during their entire study career, including their transition into a professional life (career guidance, student counselling and monitoring service)

Research matters

  • Doctoral Schools
    Implemented to support junior researchers during their research training, to focus on the international dimension of the doctoral degree and to enhance the value of the degree of doctor in the job market, in society and in the researcher’s personal career.
  • Technology Transfer
    Covers all aspects of valorisation and commercialisation of knowledge and technologies which result from university research. In brief, the Technology Transfer Department is the link between researchers from Ghent University and the corporate world.

Social and legal matters

Student Social Service

The Social Service may act as an intermediary between students and other facility and support services, such as the Housing Department, Job Service, Student Administration, ...

St-Pietersnieuwstraat 47
Tel: 09 264 70 72
socialedienst@UGent.be

Legal Affairs

  • Insurance: for all questions concerning insurance contact their helpdesk via email

Personnel Department

  • General matters (settling in etc.): contact the Personnel helpdesk via e-mail or telephone (98 98).
  • Staff counselling via the Personnel Guidance Officer: work-related issues such as team work, leadership, demotivation etc.
  • Diversity and equality

Financial matters (incl. SAP)

Personnel Department

  • For questions on your salary etc., contact the Personnel helpdesk via e-mail or telephone (98 98).
  • Consult your pay slip via Apollo.

Finance Department

For all questions relating to financial administration of Ghent University (eg. use of SAP etc.), staff can contact the helpdesk of the Financial Department.

  • By telephone from 8 am to 12 am and from 1 pm to 4.30 pm: 09 264 79 20
  • By e-mail via dfin@UGent.be (short description of your question + contact number)

ICT matters

IT helpdesk

The helpdesk site provides extensive information about UGentNet, the UGent account and e-mail environment, software, disk space and web space and (mobile) phone services.

  • General helpdesk: e-mail - tel: +32 (0)9 264 47 47
  • Account related questions: e-mail - tel: +32 (0)9 264 47 45

The Educational Technology (Office) site provides extensive information about Minerva and Zephyr, Curios and videostreaming.

Helpdesk: e-mail

Website

We welcome suggestions and/or remarks concerning structure and functionality of the website. Contact the website team via e-mail.

Repairs

Urgent (and less urgent) repairs can be reported via an online application (in Dutch only). Repair men will fix the problem during office hours, as soon as possible.

Emergency Centre

Security department and emergency centre

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