Important announcements Helpdesk

Director: Danny Schellemans

Department of ICT user support

Head of office: Steven Rogge

Helpdesk and Reception group

• Helpdesk (09 264 47 47 or helpdesk@dict.UGent.be): ICT support for students and staff
• Reception desk: user account details (log-in and password) and support for lecturers to draw up and process multiple-choice exams (MCE).

Group PC Administration and PC shop

• Public computers
• Software platform Athena
• PC Management CA (central administration) (09 264 42 65)
• PC shop: IT equipment purchase within the scope of the university skeleton agreements, central print and copy system management, collection of worn-out computers for Close the Gap vzw

Department of ICT Infrastructure

Head of department: Johan Van Camp

Network and Telephony group

• Urgent repairs telephony
• Use the webinterface to request an IP address or to communicate changes to an IP registration (log-in required).

System group

• Server management and storage
• Network services
• Backups
• Technical support for the user administration, multiple-choice exam processing, ...
  

Multimedia group

In our multimedia room you can organise video conferences and make digital video recordings in the scope of educational innovation, permanent evaluation and correspondence courses.

High Performance Computing

The HPC UGent team manages a state-of-the-art supercomputing environment and services.

ICT Applications department

Head of department: Luc Verschraegen

SAP group

Student administration group

• Maintenance of the student database
  
• Application development for enrolment and study programmes
• R&D for new technologies and standards (J2EE,XML, PDF,...)

ICT projects group

• Development and maintenance of administrative applications:
  
  • Personnel and Salary administration
    
  • Guest registration and access management
• Application integration
• Database administration
• Security management
• Technical support of the portal site

Office of ICT Educational Technology

Head of office: Toon Van Hoecke

• Providing an adequate infrastructure for the e-learning platform

• Providing a reliable infrastructure in in consultation with other offices inside of the ICT department (linking to databases, security etc.)

• Servicing the infrastructure

• Developing the course management system on the Minerva platform

• Developing the online test environment Curios

• Offering immediate support via the helpdesk

• Encouraging educational expertise of the users by means of workshops