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Support and Services

Documentation

There is a wiki available with technical information, a how-to section, user tips, etc.

User support

Mailing lists

If you request an HPC account you are automatically added to these two mailing lists:

  • hpc-announce: low bandwidth channel that is used for official announcements. Any outages or expected downtimes will be communicated through this list.
  • hpc-users: a forum for the UGent HPC community, intended for discussions and communicating with other colleagues who use HPC resources. Users have the option to unsubscribe from the hpc-users list.

Optionally, UGent personnel without an HPC account who wish to be informed can be added to either or both mailing lists (self service - click links above).

Helpdesk

In case of questions or requests, send a mail to .

Please mention your name, HPC account id (vsc40xxx), problem description and error message and output associated with the problem.

Training and lectures

HPC-UGent organizes training sessions and lectures on a regular basis. An overview:

  • Lecture by JC Desplat (ICHEC - Irish HPC center)
    • "High-Performance Computing: so much more than just supercomputers. The Irish perspective."
    • JC will talk about the approach of ICHEC to adopt and promote HPC in Ireland and beyond. He will also highlight several job opportunities at ICHEC (for HPC and Big Data specialists, system administrators and domain experts), and opportunities for collaboration within Horizon2020
    • Postponed to February 2016 (date to be set)
  • Introduction to HPC @ UGent
    • A quick introductory training to start working on the HPC infrastructure of Ghent University
    • One half-day intro-session (before noon), followed by optional hands-on session (afternoon)
    • Research groups (>10 people) can request a session at hpc@ugent.be
    • Planned sessions, open to everyone:
      • 23 February 2016
        • Multimediaroom, campus de Sterre S9, Krijgslaan 281, 9000 Gent
        • Register now
      • 26 April 2016
        • Multimediaroom, campus de Sterre S9, Krijgslaan 281, 9000 Gent
  • NEW: Introduction to Linux
    • A one-day course that gets you started on Linux and the command line interface, with a particular focus on using the HPC infrastructure of Ghent University
    • 13 April 2016
    • Location: Multimediazaal, Krijgslaan 281 S9, 9000 Ghent
    • Register now
  • Specialist Workshops in Scientific Computing edition 2016

 

Other HPC-related training events are available from these providers:

      Usermeeting

      Every year we organize a user meeting. With this event, we aim to bring together users and technical staff to discuss the future plans for the HPC infrastructure. But, most importantly, we want to meet users and hear about their needs, problems and feedback in using the UGent HPC!