Support and Services
There is a wiki available with technical information, a how-to section, user tips, etc.
If you request an HPC account you are automatically added to these two mailing lists:
- hpc-announce: low bandwidth channel that is used for official announcements. Any outages or expected downtimes will be communicated through this list.
- hpc-users: a forum for the UGent HPC community, intended for discussions and communicating with other colleagues who use HPC resources. Users have the option to unsubscribe from the hpc-users list.
Optionally, UGent personnel without an HPC account who wish to be informed can be added to either or both mailing lists (self service - click links above).
In case of questions or requests, you can contact the HPC team through the UGent ICT Helpdesk. The easiest and best way is to send an email to firstname.lastname@example.org and mention "HPC" in the subject. Other ways to contact the helpdesk:
- tel: 09 264 4747
Please mention your name, HPC account id (vsc40xxx), problem description and error message and output associated with the problem.
HPC-UGent organizes training sessions on a regular basis. An overview:
Training at UGent:
- Getting Started with High-Performance Computing
- May 29 - June 5, 2013
- Teachers: Prof. P. Dawyndt, K. Hoste, E. Pauwels
- Subscribe via the Doctoral School of Natural Sciences
- Specialist Workshops in Parallel Computing 2013 (SWPC2013)
- April 16-17, 2013: Introduction to OpenMP (Reinhold Bader)
- April 23-24, 2013: Advanced OpenMP (Georg Hager, Jan Treibig)
- May 8, 2013: Introduction to MPI (Jan Fostier) - Ghent session
- May 15, 2013: Introduction to MPI (Jan Fostier) - Leuven session
- This course will be taught in parallel in Ghent and Leuven.
- More info here.
- Introduction to R
- Software development in R
External training within the Flemish Supercomputer Centre (VSC):
- GPU programming
- March 14 - April 4, 2013
- VUB, Etterbeek
- More info: VUB-website
Specialized R&D support
Research groups which have special needs can contact us. Our team is specialized in HPC application, parallel programming, parallel debugging and Linux support.
- Performance improvement of existing applications;
- Algorithm development and innovation;
- Parallel application support - multi-core or multi-node;
- Research-driven procurement;
- Code porting, i.e. transfer of HPC codes to our infrastructure;
- One-to-one guidance (best practices, specialization, ...).