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Support and Services

Documentation

There is a wiki available with technical information, a how-to section, user tips, etc.

User support

Mailing lists

If you request an HPC account you are automatically added to these two mailing lists:

  • hpc-announce: low bandwidth channel that is used for official announcements. Any outages or expected downtimes will be communicated through this list.
  • hpc-users: a forum for the UGent HPC community, intended for discussions and communicating with other colleagues who use HPC resources. Users have the option to unsubscribe from the hpc-users list.

Optionally, UGent personnel without an HPC account who wish to be informed can be added to either or both mailing lists (self service - click links above).

Helpdesk

In case of questions or requests, you can contact the HPC team through the UGent ICT Helpdesk. The easiest and best way is to send an email to helpdesk@ugent.be and mention "HPC" in the subject. Other ways to contact the helpdesk:

Please mention your name, HPC account id (vsc40xxx), problem description and error message and output associated with the problem.

Training

HPC-UGent organizes training sessions on a regular basis. An overview:

  • Introduction to HPC @ UGent
    • A quick introductory training to start working on the HPC infrastructure of Ghent University
    • One half-day intro-session (before noon), followed by optional hands-on session (afternoon)
    • Research groups (>10 people) can request a session at hpc@ugent.be
    • Planned sessions, open to everyone:
      • 28 January 2014
        • Multimediazaal, campus Sterre S9, Krijgslaan 281, 9000 Gent
        • Register with the EventManager
      • May-june 2014 (part of Gettings Started with HPC)
      • September 2014
  • Specialist Workshops in Parallel Computing 2014 (SWPC2014)
    • 14-15 April 2014: Introduction to multithreading and OpenMP (Reinhold Bader) - Ghent
    • 16 April 2014: Performance Tuning of OpenMP programs (Reinhold Bader) - Leuven
    • 22 April 2014: Message Passing Interface (MPI) (Jan Fostier) - Ghent
    • More information and registration here.

Specialized R&D support

Research groups which have special needs can contact us. Our team is specialized in HPC application, parallel programming, parallel debugging and Linux support.

  • Performance improvement of existing applications;
  • Algorithm development and innovation;
  • Parallel application support - multi-core or multi-node;
  • Research-driven procurement;
  • Code porting, i.e. transfer of HPC codes to our infrastructure;
  • One-to-one guidance (best practices, specialization, ...).