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Support and Services

Documentation

There is a wiki available with technical information, a how-to section, user tips, etc.

User support

Mailing lists

If you request an HPC account you are automatically added to these two mailing lists:

  • hpc-announce: low bandwidth channel that is used for official announcements. Any outages or expected downtimes will be communicated through this list.
  • hpc-users: a forum for the UGent HPC community, intended for discussions and communicating with other colleagues who use HPC resources. Users have the option to unsubscribe from the hpc-users list.

Optionally, UGent personnel without an HPC account who wish to be informed can be added to either or both mailing lists (self service - click links above).

Helpdesk

In case of questions or requests, you can contact the HPC team through the UGent ICT Helpdesk. The easiest and best way is to send an email to helpdesk@ugent.be and mention "HPC" in the subject. Other ways to contact the helpdesk:

Please mention your name, HPC account id (vsc40xxx), problem description and error message and output associated with the problem.

Training and lectures

HPC-UGent organizes training sessions and lectures on a regular basis. An overview:

  • Introduction to HPC @ UGent
    • A quick introductory training to start working on the HPC infrastructure of Ghent University
    • One half-day intro-session (before noon), followed by optional hands-on session (afternoon)
    • Research groups (>10 people) can request a session at hpc@ugent.be
    • Planned sessions, open to everyone:
      • 30 January 2015
        • Multimediaroom, campus de Sterre S9, Krijgslaan 281, 9000 Gent
        • Register with the EventManager
  • Talks by Dr. Robert McClay: XALT, TACC Stats, EasyBuild, Lmod
    • 29 January 2015
    • Multimediaroom, campus de Sterre S9, Krijgslaan 281, 9000 Gent
    • More information and registration here.
  • Specialist Workshops in Scientific Computing 2015 (SWSC2015)
    • 9-10 April 2015: Node-level performance Engineering (Georg Hager) - Leuven
    • 22 April 2015: Message Passing Interface (MPI) (Jan Fostier) - Ghent
    • 20 May 2015: Migrating old to modern Fortran (Reinhold Bader) - Leuven
    • 21-22 May 2015: Introduction to multithreading and OpenMP (Reinhold Bader) - Ghent
    • More information and registration here.
  • Spring School on Computational Tools for Materials Science
    • 13-17 April 2015
    • Auditoria A2 and A3, campus de Sterre S9, Krijgslaan 281, 9000 Ghent
    • More information and registration here.
  • BigData@UGent in practice
    • 4 May 2015
    • UGent-VIB Research Building FSVM, Technologiepark 927, B-9052 Zwijnaarde
    • More information and registration here.
  • Getting Started with High-Performance Computing
    • Module 1 - Unix command line, shell scripting and HPC basics
      • 27-29 May 2015, 9:00-17:00
      • Multimediaroom, campus Sterre S9, Krijgslaan 281, 9000 Gent
    • Module 2 - Python scripting
      • 1-3 June 2015, 9:00-17:00
      • Multimediaroom and auditorium A3, campus Sterre S9, Krijgslaan 281, 9000 Gent
    • Teachers: Prof. P. Dawyndt, K. Hoste, E. Pauwels
    • More information and registration here.

Specialized R&D support

Research groups which have special needs can contact us. Our team is specialized in HPC application, parallel programming, parallel debugging and Linux support.

  • Performance improvement of existing applications;
  • Algorithm development and innovation;
  • Parallel application support - multi-core or multi-node;
  • Research-driven procurement;
  • Code porting, i.e. transfer of HPC codes to our infrastructure;
  • One-to-one guidance (best practices, specialization, ...).

Usermeeting

Every year we organize a user meeting. With this event, we aim to bring together users and technical staff to discuss the future plans for the HPC infrastructure. But, most importantly, we want to meet users and hear about their needs, problems and feedback in using the UGent HPC!