Student Affairs Coordinator (Campus Korea)
Ghent University Global Campus
Ghent University Global Campus (GUGC) is an integrated campus of Ghent University, Belgium, and the first European University to be part of the Incheon Global Campus (IGC) in Incheon, South Korea. Ghent University Global Campus currently offers three Bachelor of Science programs in Molecular Biotechnology, Environmental Technology, and Food Technology. Ghent University one of the top 100 universities in the world (ARWU 62nd), and in the subjects of Life Sciences taught at GUGC we rank even higher.
Ghent University Global Campus is seeking an experienced professional to join the expanding Student Services team on the campus in Korea as a lead coordinator of Student Affairs. Divided into three areas, Student Services consists of Student Monitoring, coordinated by an academic study counsellor, Student Administration, coordinated by a campus registrar with an administration officer, and Student Affairs, to be led by the selected candidate. The enhancement of the student learning experience is a major element in the whole student lifecycle, and the position holder will work collaboratively with this team, to re-establish and expand the role of Student Affairs, with the ultimate aim of developing a comprehensive student experience at the global campus.
We are seeking a person with a heart and motivation for serving students; but also very well-organised and with a specific eye for detail. This job offers a great opportunity to develop professional experience in the higher education field. Specifically, it is expected the job holder will develop practices and systems: for improved student communication; for enhancing student activities; for supporting campus life; and for managing internal campus events. These may be in a leading or supportive role, under the direction of the Head of Student Services, in collaboration with other units, and the campus leadership.
- Learn the policies and procedures of the university and deal with student questions accurately answering or referring them to the appropriate office
- In coordination with Student Services colleagues devise best practice in serving students and other users who visit the office to seek advice and help
- Manage online platform and email communication with the student community, giving timely notices to both students and staff
- Publish written information (in English), online or in document-form, to guide and instruct students on university policy and systems
- Deal with requests for information, solve student problems, and resolve complaints as may arise from the, the student council, student body and their families
- Maintain organised systems of student information, through effective use of word and spreadsheet documents and share with users online or via shared drive as is most efficient.
- Coordinate student clubs and activities in collaboration with Student Services team, with the Student Council, and with GUGC students
- Make suggestions to and inspire students to develop their community on campus through new activities, events and projects
- Liaise between GUGC and partner universities on campus, and with the IGC foundation to foster cross-campus student activities and events
- Draw up guidelines and regulations for student activities, and manage databases and funding allocations to various types of activities.
- Liaise between GUGC and the IGC housing on issues relating to student dormitory allocations, and the broader campus facilities such as cafeteria, clinic, and library etc.
- Resolve student issues relating to life on campus, and suggest ways in which IGC and GUGC can support the campus life in practical ways
- Develop and monitor GUGC policies in the areas of student health and welfare on campus, and work with IGC and partners, alongside Student Monitoring and central university administration to provide appropriate student care and emergency management
- Provide student affairs reporting to IGC and external agencies
- Organise and lead on internal student-focused events and student conferences, for example, induction and orientation days, and student council events
- Present university guidelines and policy by powerpoint and video presentations, and speak in front of groups of students, families, and staff during such events
- In collaboration with Admissions Services, and External Affairs, at times, be willing to contribute to other GUGC events in the role of Student Services representative; or to offer assistance with translation etc.
In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by members of the Leadership team from time to time.
- A recognized university degree (Any discipline)
- Fluent in English and Korean – mode of communication will be English
- Experience working and studying cross-culturally
- Knowledge of higher education – preferably a knowledge or deep interest in the European model of university life and education system
- Work experience in higher education or in a service industry with similarities to the job description outlined above
- Knowledge of Dutch is a plus – in accessing university policy documents
- Knowledge of another Asian language is a plus – in supporting international students
- Microsoft Office applications - Strong Excel, word and powerpoint skills are required
- Excellent service orientation in responding to students and colleagues
- Good written and oral communication skills (professional translation skills are a plus)
- A pro-active working attitude with maturity to deal with difficult situations
- A strong sense of responsibility to the development of the student experience
- The ability to work independently and to maintain excellent team spirit
- A great community involvement and strong working ethics
- Willingness to work flexible working hours from time to time and participate in events outside of normal working hours
Conditions of Service [Summary]
- Number of positions – 1
- This is a permanent full-time position with initial 6 months probation period
- Work hours: 9am – 6pm; weekend work may be required in case of university events (recuperation days will be provided)
- Expected starting date - As soon as possible
- Applicants are encouraged to apply immediately as the position will be filled upon finding the right candidate
Application Process and Interview
- Apply before 30 April 2017
- Interviews will take place in stages from the first available time
- The anticipated recruitment process: Resume screening; Shortlisting; First interview and Presentation; Final interview
- Address a resume and cover letter in English to Mr Michael Dunne (Head of Student Services) and submit via the HR Office firstname.lastname@example.org with the subject line: “Job Position: Student Affairs Coordinator - Name”
- ONLY shortlisted candidates will be contacted
- We reserve the right to hold applications on file for potential future job openings
- For any inquiries, please contact us only via email