As a student you have your rights and your duties. These are written down in the Education and Examination Code.
In article 93 you can read for which services you can contact the ombuds(wo)man of the faculty. There is also an institutional ombuds(wo)man who works for the whole university.
The faculty ombudsman
The faculty ombudsperson treats complaints from students and staff members relating to the implementation of the Education and Examination Code and/or the provisions governing the legal position of students and/or situations which are perceived to be unfair within the wider framework of educational or examination events. They are bound to observe every discretion.
The ombudsman for the faculty during the academic year 2012-2013 is: Prof. dr. Bart Van de Putte
his substitute is: Prof. dr. Veroline Cauberghe