How can the government use web technology to provide optimal service?

(30-06-2021) In his PhD ‘Raising Semantic and Technical Interoperability in the Public Sector’ Raf Buyle investigates how governments can communicate more efficiently by sharing data.

Governments struggle with offering integrated services to citizens and entrepreneurs in different domains such as building permits and subsidies. But there are also important data challenges in new developments that need to keep our cities liveable, such as mobility and the environment.

Because the data in the various information systems are modelled from a single thematic perspective, it is difficult or impossible to share and reuse them between the various public and private bodies. This leads to unnecessary frustrations in the daily lives of both citizens and businesses because they have to provide the same information to their government more than once.

In addition, it is not possible to implement transparent policies based on data due to the current fragmentation. This PhD examines which processes and methods are suitable to solve these problems, both from a technical and political point of view in the context of e-government in the Flemish Region of Belgium.

"The method in my research makes it possible to achieve optimal service provision by relying on a broad consensus among public and private bodies with the principles of linked data as the underlying methodology" concludes Raf Buyle.

Contact:  Raf Buyle

Raf Buyle

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Editor: Jeroen Ongenae - Final editing: Ilse Vercruysse - Illustrator: Roger Van Hecke