FAQ Incoming international students

Information regarding quarantine for international students coming to Ghent University. This webpage will be updated regularly.

COVID-19 related information

Where can I find COVID 19 related information from the Belgian authorities?

Here

Where can I find COVID 19 related information from Ghent University?

Here

 

What Covid measures are currently in place in the city of Ghent?

Hygiene measures are essential (washing hands; sneezing or coughing in the elbow).

Keep sufficient distance from each other (minimum 1.5 m).

Wearing a face mask is mandatory in certain situations (see webpage below).

 

More information and updates

Information regarding quarantine for international students

What do I have to do before entering Belgium? Do I have to self-isolate and/or give a proof of a negative COVID 19 test?

Upon arrival in Belgium, the following three measures must be adhered to:

  • It is mandatory to fill in the Passenger Locator Form (PLF) with an optional self-assessment maximum 48h before arrival
  • Possibly Go into quarantine and get tested

The Belgian approach for people returning from abroad/coming to Belgium depends on whether they are returning from a red, orange or green zone. Depending on the country or region you are travelling from, different measures apply after your return to Belgium.

  • Red zones are regions or countries where people are at a high risk of infection or which have been placed back into lockdown by the country in question. Upon return, it will be determined whether you should quarantine and tested or not through completion of the PLF and self-assessment. Based on the completed Passenger Locator Form, you will be notified via text message whether you should quarantine and tested.
  • Orange zones are regions or countries for which a moderately elevated risk of infection has been identified. Upon your return, you must complete the PLF. Completing the self-assessment is optional.
  • Green zones are regions or countries for which a low risk of infection has been identified. Upon your return, you must complete the PLF.
  • When returning from orange or green zones, there are no quarantine or testing conditions upon arrival in Belgium.

The coloured zones and measures are published on a map on the Foreign Affairs website.

 

If I have to quarantine, what should I do?

If you receive a text message at arrival that you have to quarantine, the quarantine period starts as soon as your arrive in Belgium.

 

Where can I find general guidelines regarding (possible) infection once I’m settled e.g. what to do if I’m infected or one of my close friends is, where I can find a doctor etc.

Check this website

Please contact Nancy Terryn and Barbara Lobert to initiate your free COVID-19 test.

 

Which rules should I respect during my self-isolation?

  • Avoid using public transport in Belgium. If this is not possible take all necessary measures (wearing a mask, disinfection, 1.5 m distance)
  • The period of self-isolation starts as soon as you arrive in Belgium
  • Self-isolation means that you stay indoors (including use of a garden or terrace) at a single address.
  • During your self-isolation contact with other people should be avoided as much as possible. Keep a distance of 1.5m at all times.
  • Towels, bed linen and eating or drinking utensils should not be shared
  • Use a separate toilet and bathroom or thoroughly disinfect sanitary facilities before and after use
  • Do not self-isolate at a location where people live at increased risk of severe illness from COVID-19 (e.g. people older than 65, people with a serious underlying medical condition such as severe heart, lung or kidney disease and people with decreased immunity).
  • Receiving visitors is not allowed during self-isolation.
  • Working and going to school is not allowed. Teleworking/learning is allowed.
  • Stay indoors during self-isolation. You may only leave your home for the following essential trips and you must wear a (fabric) face mask:
    • Visiting your doctor or for urgent medical care;
    • Purchasing basic necessities, such as food and medicines
    • Settling urgent legal/financial issues e.g. opening a bank account

 

I feel unhappy/lonely during my quarantine. Can I speak to someone? What can I do?

You can contact one of our student psychologists/counselors at studieadvies@ugent.be or 09/331.00.31
Please check some tips

 

I have rented a room/flat in the University Halls of residence, what measures are taken so that I can self-isolate myself?

Please check the webpage of our housing office.

 

I have rented a room/flat on the private housing market, what measures are taken so that I can self-isolate myself?

You have to contact your landlord in order to see what extra measures are to be taken.

 

How about health insurance?

All international students are obliged to have a health insurance during your stay in Belgium.

Please consult your private health insurance before you leave on whether you are covered for covid-19 related matters.
It may be a good idea to leave with a negative covid test.

If you are a student moving to Belgium from outside the EU, we strongly recommend arranging travel insurance for the first month. Travel insurance plans usually cover your medical and urgent dental fees, as well as exceptional events such as repatriation and medical transport.

Please read this information carefully

 

I’m a student from the Netherlands/Luxembourg/France/Germany. My hometown is in a red zone. I regularly commute between UGent and my hometown. What should I do?

As a Dutch/Luxembourg/French/German student in Belgium, you have to follow the measures taken by both the Belgian and your national authorities.

Belgium requires the following:

ALL travellers to Belgium, regardless of the means of transport chosen, must complete the Passenger Localisation Form at the earliest 48 hours prior to arrival in Belgium.

However, this should not be filled in if you  stay in Belgium for less than 48 hours OR return to Belgium after a stay in the Netherlands/Luxemburg/France/Germany of less than 48 hours (this is then considered as commuting).

In all other cases you will need to fill in the Passenger Locator Form (PLF). If your answers in the PLF show that you have had no risk behaviour in your home country, you will not be tested and will not be quarantined when you return to Belgium.

However, you will have to do this PLF exercise every time you have been home in The Netherlands/Luxembourg/France/Germany for more than 48 hours.

Please check also the travel restrictions and Covid-19 measures of your country.

 

I would like to go back to my home country during the Christmas holidays and return to Belgium for the exams?

UGent and the Belgian authorities advise against all non-essential travel. We would like to point out that your home country may also discourage non-essential travel. Your home country may also impose restrictive measures such as a COVID-19 test and quarantine. When you return to Belgium, you may also have to be quarantined (min. 8 days) and tested (see FAQ What do I have to do before entering Belgium? Do I have to self-isolate and/or give a proof of a negative COVID 19 test? ). So take this into account. Should you decide to go home during the Christmas period, we urge you to carefully follow all COVID-19 measures.

General FAQ incoming international students

Where can I find general welcome information?  

Please check our Welcome Guide International Students 2020-2021 for more general information. If you don't have a printed copy yet, please pick-up your copy with the International office of your Ghent University faculty.

 

Where do I go upon my arrival in Ghent?

If you haven’t completed your enrolment, finish this first. Please mail your enrolment request as soon as possible to enrol@ugent.be.

In Ghent you can go to the international office to receive all practical information concerning your educational program, to get your student card and to receive a Welcome Guide.

The International Support Team can help you with questions about: first steps to take, registration procedure, language preparation & voucher, visa, insurance, sports, health problems, personal problems, student life, financial problems, banks, , ... You can contact the International Support Team by mail or phone, or you can make an appointment. Go and find them through their contact page.

 

How do I enrol?

All degree students need to complete their enrolment online by contacting the Registrar's Office. Please mail your enrolment request as soon as possible to enrol@ugent.be. It is not necessary to wait until you have arrived in Ghent to send your request.

 

Where can I find my proof of enrolment?

You can find all documents related to your enrolment in MyOasis

You can find the registration/enrolment proof there as well.

 

How can I get my UGent mail account?

Due to Corona restrictions, your enrolment will be done back office this year. As soon when we have enrolled you back office, you receive an e-mail with a link to activate your Ghent University Account.

More information on your account and its settings

 

I am an exchange student. Where can I have my confirmation of arrival signed?

Make an appointment with the International Support Team through their contact page. 

 

Where can I find accommodation?

Our housing department (accommodatie@ugent.be) can help you with the search for a room.

Rooms for semester 1 are fully booked at the moment, but there may be cancellations, so please check the website and do your application.

A good way to start looking on the private market, is to check out the offers on https://kot.gent.be (please find the translation button in the right hand corner)

 

Where can I find my faculty?

Information on the faculties

 

Where can I find the International Support Team?

You find the International Support Team through their contact page.

 

I missed the welcome weeks, where can I get the information and documents + goodie bag?

You can go to the international office to receive all practical information concerning your educational program, to get your student card and to receive a Welcome Guide.

The International Support Team can help you with questions about: first steps to take, registration procedure, language preparation & voucher, visa, insurance, sports, health problems, personal problems, student life, financial problems, banks, tourism, ... You can contact the International Support Team by mail or phone, or you can make an appointment. Go and find them through their contact page. 

 

I am an exchange student. Where can I go to change my learning agreement/curriculum?

For all questions about academic matters (learning agreement, courses, exams, etc.) you can contact the faculty international officer of the faculty you are applying to. You can find their contact details on their website

Please contact the 'FCI administrator'.

 

Can I take online classes?

When you are enrolled and you activated your UGent account, you can access Ufora where you will be able to take the available online classes. Please note that the classes have to be in your curriculum.

 

How do I connect to the UGentNet?

https://helpdesk.ugent.be/ugentnet/en/

 

How and where can we print?

In the city there are many copy centers.

More information on the UGent facilities for printing, copying and scanning

 

Where do I go to register in the City of Ghent?

Please find all information on the website of the Migration Desk of the City of Ghent.

Please note that registration can be done online (link above).
If you are in quarantine at a different address than where you’ll register your stay in Ghent, please wait until the end of your quarantine to start-up the registration process.

 

Where can I open a Belgian bank account?

The University of Ghent has a partnership with ING Bank Belgium, office Kouter.

You find this office at Kouter 173, 9000 GENT.

At the moment ING Bank Belgium, office Kouter only works on an appointment basis. You can schedule an appointment by sending an e-mail to gent.kouter@ing.be. Share your phone number within your appointment request so that you can be contacted.

Appointments are made from Monday till Friday between 09 AM and 12 PM and between 2 PM and 4 PM.

To request an ING bank account, you will need the following documents. These documents can be sent attached to your appointment request to speed up the process of opening an account:

  • passport and/or your foreign identity card
  • letter of admission in the university (PDF file)
  • rental contract
  • registration at the immigration service of the city of Ghent, if you received it already (annex PDF file)

 

Can I take language classes in the University Language Centre?

Yes! We would love to welcome you in one of our (mainly) online classes! Would you like to find out more?

Visit our website or take a look at this flyer (click on ‘language courses for international students’).

Interested in learning Dutch? Watch this video of fellow students and this video to meet your teachers already!