Coronavirus measures FAQ and guidelines

Measures and guidelines for residents

 Measures and guidelines during academic year 2019-2020

I have a rental agreement in academic year 2019-2020. Can I terminate my agreement early?

Given the situation with the coronavirus, we would understand that you would return home (much) sooner than expected. That is why the university gives you the opportunity to terminate your rental agreement early. If you want to do so, inform the Housing Office via , together with your full name, home and room number, and the date when you will be leaving.

Would you want to return on a later date (e.g. to do exams, if still applicable, and after the situation is back to normal), you can apply via the same online application through which you initially applied for a room.

What about financial problems?

Do you have less income as a result of the corona crisis, which causes troubles for you financially? Are you at risk of not being able to pay for your accommodation? Then you may qualify for a tailor-made intervention from the Social Service or a payment plan from the financial service.

If necessary, please contact us via 

Can I still make a (re)application for the next academic year?

You can apply via the same online application through which you initially applied for a room.

What are the opening hours of the reception desk?

 The services of the Housing Office have been adjusted. The Housing Office staff remain at your service during office hours by email and telephone, but the opening hours of the reception are limited. Our reception desk is only open in the morning from 8 am till noon.

Contact the Ghent University Emergency Centre for urgent interventions (24/7).

 

Measures and guidelines during academic year 2020-2021


It is widely expected that we will have to learn to live with the corona virus for the coming months. To be able to do this safely, the university board, together with the student representatives of the student homes, has developed a protocol that includes specific measures and guidelines.

Can all risks be avoided? No. Especially in homes with shared facilities, it will be challenging to prevent the spread of the virus. However, the university believes that the risk can be limited if a number of measures are taken.

The university relies on common sense and good citizenship of every resident and trusts that everyone will comply with the measures and guidelines. Checks will be carried out, and infringements will be sanctioned.

In this context, is it still worth renting a room, studio or flat? We think so. After all, the university aims to, once again, offer as many classes as possible on campus. Practicals and internships are planned. A well-equipped room also remains a place where you can feel at home and where, in good but also bad times, you can rely on your fellow residents. In other words, a room remains an option worth considering.

 

 

During academic year 2020-2021, you will have to take the following measures and guidelines into account:

  • Each home is divided into clusters. For the homes Astrid, Boudewijn, Vermeylen, Groningen, Uppsala, Göttingen and Canterbury, a cluster is one floor (with the exception of the first and second floor in home Groningen, and the first floor in home Uppsala and Göttingen). For home Fabiola (and the first and second floor in home Groningen, and the first floor of home Göttingen and Uppsala), a cluster is one corridor.
  • The shared kitchen(s) (and sanitary facilities) in your cluster are shared exclusively with the fellow residents of your cluster. Additional hygiene requirements need to be met. Maximum occupancy standards and time restrictions apply in every kitchen. Visitors (people from outside your cluster) cannot use these facilities. Visitors use the facilities on the ground floor (which are not attached to a cluster) or use the facilities within their own cluster.
  • You can have visitors (people from outside your cluster), but only in your room and one visitor at a time. The same goes for residents from within your cluster: you can have them over in your room, but there can never be more than two people in a room at the same time.  
  • You always wear a face mask, except in your "own household" being the shared kitchen and the shared sanitary facilities in your own cluster and (of course) in your own room. You wear a mask in all circulation areas, including in the hallway of your own cluster. In the leisure and study rooms and solariums you can only remove your mask from the moment you sit down and on condition that you can keep a distance of at least 1.5 meters
  • Lifts can only be used individually or with people from your own cluster (or personal bubble).
  • The use of the study and leisure rooms and solariums is limited and subject to specific conditions. Strict hygiene rules will apply.  
  • In case of contamination within a cluster, the cluster may be quarantined, and additional contact tracing of the residents will be required.

If you have further questions, please use


During academic year 2020-2021, you will have to take the following measures and guidelines into account:

  • You can have visitors, but only in your studio.
  • You always wear a face mask, except in your "own household" being your own studio. You wear a mask in all circulation areas, including in your own hallway. In the leisure and study rooms and solariums you can only remove your mask from the moment you sit down and on condition that you can keep a distance of at least 1.5 meters
  • Lifts can only be used individually or with people from your own cluster or personal bubble.
  • The use of the study and leisure rooms and solariums is limited and subject to specific conditions. Strict hygiene rules will apply. 

If you have further questions, please use 


During academic year 2020-2021, you will have to take the following measures and guidelines into account:

  • You can have visitors, but only in your flat.
  • You always wear a face mask, except in your "own household" being your own flat. You wear a mask in all circulation areas, including in your own hallway. You do not have to wear a face mask inside your flat (of course), nor in the solariums, study and leisure rooms. Everywhere else, it is mandatory. Taking care of yourself is taking care of others.
  • Lifts can only be used individually or with people from your own cluster or personal bubble.

If you have further questions, please use 


Are you coming from outside Belgium or have you travelled abroad? In that case, keep in mind that the Belgian Government can require 7 days of self-quarantine upon your arrival in Belgium, depending on the country from which you travel. The period of 7 days starts as soon as you arrive in Belgium.

The countries and their colour codes, and the form that you need to fill in (Passenger Locator Form), can be found here https://diplomatie.belgium.be/nl 

If you go through the period of self-quarantine in your room, follow these guidelines:

1. Apply general corona measures.

When you cough or sneeze, cover your nose and mouth with a tissue. Discard the tissue immediately. If you don't have a tissue paper handy, cough or sneeze into the crease of your elbow, the inside of your sweater... Wash your hands thoroughly several times a day (at least 30 seconds) with soap and water. Do this every time after coughing or sneezing, after every toilet visit... Open the windows of your room for 15 minutes several times a day.

2. Avoid contact with other people, including fellow residents.

  • Self-isolation means that you stay indoors. You are only allowed to leave your room for essential trips (this is an obligation for countries with code red and highly recommended for countries with code orange). Essential trips are limited to urgent medical care; the purchase of basic necessities, such as food and medicine (but only if no one else can provide them), and to settle urgent legal/financial matters.
  • Stay in your room as much as possible and do not use the shared facilities.
  • You may not use the shared kitchen facilities. Contact your home manager who, if desired, can provide you with a microwave so that you can cook in your room. If friends are shopping or cooking for you, or picking up prepared meals, avoid contact (again). Have the items delivered to the door of your room. Avoid sharing cooking and eating equipment. At least wash it thoroughly before using it. Do your dishes in your sink.
  • You may not use the shared showers. Because the nebulization in the shared shower area is too large, the virus can spread too easily. Temporarily make use of the sink in your room.
  • Your home manager will assign you a toilet (if applicable). When using; use seat protection paper. Close the WC lid after a bowel movement, flush and wait 5 minutes. Then clean the toilet with the cleaning agent that will be given to you. Disinfect the door handle (s) after every toilet visit.

 

3. Inform the home manager of the Housing Office via 

4. Consult a doctor and get tested.

If you arrive from a red zone, you must be tested (orange zone recommended). Please contact your general practitioner or a student doctor by telephone. He or she will decide whether one or more test (s) are necessary and will invite you or refer you to the right place. Isolate yourself as much as possible before you have spoken to a doctor and possibly have been tested. You also discuss how long you need to isolate yourself in consultation with your supervising doctor. If you do not have any symptoms and you are (still) staying in Ghent, you can make an appointment online with the Jan Palfijn test center via gent.testcovid.be The contact tracers will contact you for a follow-up. Ask your doctor for an absence certificate if you have a compulsory activity during that period.

Do you have any questions about this? Then please use 

 


When you go through the period of self-isolation in your room, follow these guidelines:

1. Apply general corona measures.

When you cough or sneeze, cover your nose and mouth with a tissue. Discard the tissue immediately. If you don't have a tissue paper handy, cough or sneeze into the crease of your elbow, the inside of your sweater... Wash your hands thoroughly several times a day (at least 30 seconds) with soap and water. Do this every time after coughing or sneezing, after every toilet visit... Open the windows of your room for 15 minutes several times a day.

2. Avoid contact with other people, including fellow residents.

  • Self-isolation means that you stay indoors. You are only allowed to leave your room for essential trips (this is an obligation for countries with code red and highly recommended for countries with code orange). Essential trips are limited to urgent medical care; the purchase of basic necessities, such as food and medicine (but only if no one else can provide them), and to settle urgent legal / financial matters.

  • Stay in your room as much as possible and do not use the shared facilities.
  • You may not use the shared kitchen facilities. Contact your home manager who, if desired, can provide you with a microwave so that you can cook in your room. If friends are shopping or cooking for you, or picking up prepared meals, avoid contact (again). Have the items delivered to your door of your room. Avoid sharing cooking and eating equipment. At least wash it thoroughly before using it. Do your dishes in your sink.
  • You may not use the shared showers. Because the nebulization in the shared shower area is too large, the virus can spread too easily. Temporarily make use of the sink in your room.
  • -> Your home manager will assign you a toilet (if applicable). When using; use seat protection paper. Close the WC lid after a bowel movement, flush and wait 5 minutes. Then clean the toilet with the cleaning agent that will be given to you. Disinfect the door handle (s) after every toilet visit.

3. Inform the home manager of the Housing Office via 

4. Consult a doctor and get tested.

If you arrive from a red zone, you must be tested (orange zone recommended). Please contact your general practitioner or a student doctor by telephone. He or she will decide whether one or more test (s) are necessary and will invite you or refer you to the right place. Isolate yourself as much as possible before you have spoken to a doctor and possibly have been tested. You also discuss how long you need to isolate yourself in consultation with your supervising doctor. The contact tracers will contact you for a follow-up. Ask your doctor for an absence certificate if you have a compulsory activity during that period.

Do you have any questions about this? Then please use 

 

 

If a fellow resident is ill and has symptoms linked to COVID-19, follow the advice below to avoid spreading the coronavirus in and beyond.

  1. This sick person isolates himself/herself as much as possible in his room, in accordance with the advice of the attending physician. As a fellow resident you can support him or her by keeping digital contact and providing the ill person with necessary items. You do not enter the room, but drop everything off at the door.
  2. The ill person does not use the shared facilities. He/she eats/cooks in his/her room and - if applicable - gets a separate toilet room. He/she does not use the communal showers.
  3. Do not prepare meals together with the ill person. If you go shopping for him or her, or cook for him or her, or bring takeout meals, avoid contact (again). Leave the items in front of the door. Avoid sharing cooking and eating materials as much as possible. At least wash it thoroughly before using it.

 


Please note that the measures and guidelines for renting a room, studio or flat are subject to government measures that can lead to tightening or relaxation. 
We will, even more than usual, watch for the safe organization of home life and, in doing so, strictly adhere to the rules of the National Security Council.

If you have further questions, please use 

 


When you go through the period of self-isolation in your room, follow these guidelines:

1. Apply general corona measures.

When you cough or sneeze, cover your nose and mouth with a tissue. Discard the tissue immediately. If you don't have a tissue paper handy, cough or sneeze into the crease of your elbow, the inside of your sweater... Wash your hands thoroughly several times a day (at least 30 seconds) with soap and water. Do this every time after coughing or sneezing, after every toilet visit... Open the windows of your room for 15 minutes several times a day.

2. Avoid contact with other people, including fellow residents.

  • Self-isolation means that you stay indoors. You are only allowed to leave your room for essential trips (this is an obligation for countries with code red and highly recommended for countries with code orange). Essential trips are limited to urgent medical care; the purchase of basic necessities, such as food and medicine (but only if no one else can provide them), and to settle urgent legal / financial matters.

  • Stay in your room as much as possible and do not use the shared facilities.
  • You may not use the shared kitchen facilities. Contact your home manager who, if desired, can provide you with a microwave so that you can cook in your room. If friends are shopping or cooking for you, or picking up prepared meals, avoid contact (again). Have the items delivered to your door of your room. Avoid sharing cooking and eating equipment. At least wash it thoroughly before using it. Do your dishes in your sink.
  • You may not use the shared showers. Because the nebulization in the shared shower area is too large, the virus can spread too easily. Temporarily make use of the sink in your room.
  • -> Your home manager will assign you a toilet (if applicable). When using; use seat protection paper. Close the WC lid after a bowel movement, flush and wait 5 minutes. Then clean the toilet with the cleaning agent that will be given to you. Disinfect the door handle (s) after every toilet visit.

3. Inform the home manager of the Housing Office via 

4. Consult a doctor and get tested.

If you arrive from a red zone, you must be tested (orange zone recommended). Please contact your general practitioner or a student doctor by telephone. He or she will decide whether one or more test (s) are necessary and will invite you or refer you to the right place. Isolate yourself as much as possible before you have spoken to a doctor and possibly have been tested. You also discuss how long you need to isolate yourself in consultation with your supervising doctor. The contact tracers will contact you for a follow-up. Ask your doctor for an absence certificate if you have a compulsory activity during that period.

Do you have any questions about this? Then please use 

 

What is it actually about?

The measures and guidelines have been drawn up out of a concern for the health of every resident and should make it possible for everyone to live together as safely as possible. At the same time, we have tried to find a good balance between what is feasible and desirable. After all, we understand that its implementation will require efforts.

Homes with rooms are divided into clusters. What is that?

Homes with shared facilities are divided into clusters.

For the homes Astrid, Boudewijn, Vermeylen, Groningen, Uppsala, Göttingen and Canterbury, a cluster is one floor (with the exception of the first floor in home Uppsala and Göttingen and both first and second floor in home Groningen).

For home Fabiola (and the first floor of home Göttingen and Uppsala and both first and second floor in home Groningen), a cluster is one corridor.

With these clusters, we create smaller living compartments and try to limit the possible spread of the coronavirus within a home and thus protect the health of the residents as much as possible. In order to achieve this, it is obvious that the contacts between residents of the different clusters and from outside the building are limited and regulated. 

What about flats and studios?

The studios in home Bertha and flats in home Heymans (and limited to some floors in home Groningen, Uppsala, Göttingen and Canterbury) have no shared facilities. Hence they are not additionally divided into clusters. The cluster is the studio or flat.


What is good hand hygiene?

Follow these guidelines:

  • Always wash your hands before leaving your room, studio or flat.
  • When you enter a home, disinfect your hands using the disinfection column.

How can I use the shared showers and toilets?

Homes with shared facilities are divided into clusters. For the homes Astrid, Boudewijn, Vermeylen, Groningen, Uppsala, Göttingen and Canterbury, a cluster is one floor (with the exception of the first floor in home Uppsala and Göttingen). For home Fabiola (and the first floor of home Göttingen and Uppsala), a cluster is one corridor.

The shared showers and toilets (only applicable to home Astrid, Boudewijn, Fabiola and Vermeylen) may only be used by the residents who live in the cluster. Are you visiting another cluster, or do you have a visitor in your own cluster; then you or this person can only use the sanitary facilities on the ground floor (home Astrid, Boudewijn and Fabiola) or -1 (home Vermeylen, at the study room).

Follow these guidelines:

  • Be courteous.
  • Wash your hands before and after, dry them with a paper towel.
  • Limit the number of people present, avoid queuing.
  • Close the toilet lid before flushing.
  • Make sure that the siphon is always filled with water.
  • Do not leave personal items behind.
  • Ensure good ventilation and leave a room open where possible (tipping position).

These guidelines also apply to the shared toilets in home Bertha and home Canterbury.

How can I use the shared kitchens?

Homes with shared facilities are divided into clusters. For the homes Astrid, Boudewijn, Vermeylen, Groningen, Uppsala, Göttingen and Canterbury, a cluster is one floor (with the exception of the first floor and second floor in Groningen, and the first floor in home Uppsala and Göttingen). For home Fabiola (and the first and second floor in Groningen, and the first floor in home Göttingen and Uppsala), a cluster is one corridor.

The shared kitchens may only be used by the residents living in the cluster. Are you visiting another cluster, or do you have a visitor in your own cluster; then you or this person cannot use the kitchen.

Maximum occupancy standards and time restrictions apply in every kitchen, stick to the posted standards and restrictions.

Limit the use of the kitchen to cooking and eating. Be courteous and possibly make arrangements with each other so that each cluster member can use the kitchen.

Follow these guidelines:

  • Do not leave personal items or store them in your locker.
  • Immediately and thoroughly wash everything you use before and after use with warm water and liquid soap.
  • Organize the refrigerator so that your things are together. Label your belongings.
  • Clean the table and the used worktops before and after use.
  • Ventilate regularly. Avoid drafts.

Can I have visitors?

Yes. Please note that for the homes that are divided into clusters (home Astrid, Boudewijn, Vermeylen, Fabiola, Groningen, Uppsala, Göttingen and Canterbury), visits are only allowed in the room and limited to one visitor at a time. It is not allowed to receive visitors in the shared kitchens. Nor can they use the sanitary facilities in the cluster.

The same goes for residents from within your cluster. You can have them over in your room, but there can never be more than two people in a room at the same time.  

For home Heymans and Bertha, the cluster equals the flat and the studio. (Multiple) visitors in the studio or flat are possible - taking into account government guidelines.

Do I have to wear a face mask?

You always wear a face mask, except in your "own household" being the shared kitchen and the shared sanitary facilities in your own cluster and (of course) in your own room, flat or studio. You wear a mask in all circulation areas, including in the hallway of your own cluster or the hallway to your flat or studio. In the leisure and study rooms and solariums you can only remove your mask from the moment you sit down and on condition that you can keep a distance of at least 1.5 meters.

 Visitors should wear a mouth mask everywhere – with the exception of the room, studio or flat.

Is the study room, leisure room and solarium still open?

Yes. For the time being, these spaces are subject to the necessary social distancing. Follow the posted guidelines.
In the leisure and study rooms and solarium, you wear a face mask and you can only take it off when you sit down and on condition that you can keep a distance of at least 1.5 meters.

What about using the entrance, lifts and stairs?

Be courteous. Keep your distance (1,5 meter) at all times.

The preference is to use the stairs. If you do take the elevator, only use it individually or with people from your own (personal) cluster.

Try to avoid door handles as much as possible, open the door contactless or with the elbow.

Can I borrow a vacuum cleaner?

No. The risk of contamination is too high. We have provided a bucket, mop, sweeping brush, dust wiper and can in the waste rooms of your building.

Can I allow caregivers in the home?

Of course.

When will these measures be reversed or toned down?


The corona crisis is an adaptive approach. The measures and guidelines are always adapted to current events and aligned with the guidelines of the government. We do not have an indication when the measures will be adjusted today.

As soon as the situation normalizes, the measures can be toned down. Unfortunately, we do not yet have an indication when that will be. We will keep you informed by e-mail.

I feel blue.

You probably have a lot on your mind.
But did you know that you can go somewhere for any matter - no matter how small or "innocent" it seems? Do something about it!

What are the opening hours of the reception desk?

Opening hours of the reception desk are from 8 to 12 am and from 1 to 8 pm.

Contact the Ghent University Emergency Centre for urgent interventions (24/7).

 

Where can I find information about the Coronavirus?

For more information, check de updates op www.ugent.be/coronavirus or www.info-coronavirus.be

For additional questions, mail to 

If you have a question about measures in Ghent, please visit the website of the city of Ghent.