IT Helpdesk

Who can help me with my IT-issues within the University Halls of Residence?

Klik hier voor de Nederlandstalige versie

VPN is no longer needed to connect to the internet from the University Halls of Residence!
The use of the wired connection is very easy by entering the [UGentlogin] and password via the portal
There is also wireless internet via Eduroam. The older 2.4 Ghz network eduroam_slow can be found as well, but is not supported by the helpdesk at this point.

Connecting multiple computers (maximum 4) in one room.

To do this, you can use a regular switch, no router (with or without a wireless access point)! You cannot use a router as it may cause network problems when it is not connected correctly.

Using the wifi-network Eduroam, multiple devices can access the internet.

With a UTP-cable in my living unit:


With wifi in my living unit:


With wifi in a common room:


I cannot connect with my device, but my friends can with theirs?