why we suffer from luxury fear

Not everyone experiences a visit to a Michelin restaurant or designer boutique as a relaxing getaway. Prof. dr. Koen Ponnet: “It is a fair idea that every customer should be treated the same, but certainly in certain luxury segments the large customers who buy a lot account for ninety percent of the turnover. People have a natural tendency to favor their group members. ”.

 

18.03.2020 - Paniek in de boetiek, Knack, p 80-83

 

BRON: Knack, 18/03/2020, p 80
BRON: Knack, 18/03/2020, p 80