Living Labs


living labsCompanies and organizations need an innovative approach to survive in nowadays’ rapidly evolving (new) media and ICT-environment. Therefore various aspects of the innovation process have been taken outside the company or organizations’ boundaries. The Living Lab-approach is a research method based on a new type of innovation management that try to structure and govern innovation processes.

The User Innovation influence is apparent because the user-centric nature is a central characteristic of Living Labs. The (future) end-user is continuously involved in the innovation development process. This involvement incorporates real-life input based on realistic testing of the innovation or of relevant innovation scenarios.

The Open Innovation influence is clearly present as Living Labs also incorporates a wider ecosystem approach to innovation: all relevant stakeholders are incorporated in the innovation process. This requires an open and lean approach from both the research-side and the innovation instigator.

The dynamic MICT Living Lab team carries out the user research within iLab.o Living Labs projects. We collaborate with the business modeling researchers from iMinds-SMIT and with iLab.o’s panel manager.

We are also heavily involved in the Digimeter-studies: a yearly representative survey of Flemish media habits and practices. Through this study, we are able to monitor user trends, recruit test users and gather relevant knowledge. This information can act as a starting point for new Living Lab projects.

Our research interest and expertise includes several topics:

  • Smart Cities
  • Lead Users
  • E-Culture
  • Innovation systems
  • Innovation management
  • Quality of experience

The MICT Living Labs team has a publication track record in renowned journals such as Telematics & Informatics, Technology Innovation Management Review and Communications & Strategies. We are actively involved in the communities of the International Society of Professional Innovation Management (ISPIM) and of the European Network of Living Labs (ENoLL).


Key Publications

  1. Georges, A.; Schuurman, D. and Vervoort, K. (2016). Factors affecting the attrition of test users during living lab field trials. TECHNOLOGY INNOVATION MANAGEMENT REVIEW. p.35-44
  2. Schuurman, D., Baccarne, B., De Marez, L., Veeckman, C., & Ballon, P. (2014). Living Labs as open innovation systems for knowledge exchange: solutions for sustainable innovation development. International Journal of Business Innovation and Research. Forthcoming:
  3. Schuurman, D., Coorevits, L., Logghe, S., Vandenbroucke, K., Georges, A., & Baccarne, B. (2014). Co-creation in Living Labs: Exploring the Role of User Characteristics on Innovation Contribution. International Journal of Services Sciences. Forthcoming:
  4. Schuurman, D., Baccarne, B., Coorevits, L., Georges, A., Logghe, S., & Vandenbroucke, K. (2014). Kennisuitwisseling voor innovatie ontwikkeling in open innovatie netwerken. Tijdschrift voor Communicatiewetenschap. vol. 10 (4). Forthcoming.
  5. Schuurman, D., De Marez, L., & Ballon, P. (2013). Open Innovation Processes in Living Lab Innovation Systems: Insights from the LeYLab. Technology Innovation Management Review, 3 (11), 28-36.
  6. Coorevits, L., Schuurman, D., & Herregodts, A.-L. (2013). Identifying lead users in a living lab environment. 4th Enoll Summerschool, Proceedings. Presented at the 4th Enoll Summerschool, Manchester, UK. *Best Paper Award*
  7. Schuurman, D., Baccarne, B., & Mechant, P. (2013). Open innovation: a typology of user involvement in the context of the Web 2.0-paradigm. (G. FONTAINE, A. M. KOECK, & D. LESCOP, Eds.) COMMUNICATIONS & STRATEGIES, 9(89), 17–36.
  8. Schuurman, D., Lievens, B., De Marez, L., & Ballon, P. (2012). Towards optimal user involvement in innovation processes : a panel-centered living lab-approach. 2012 Portland International Conference on Management of Engineering & Technology, Proceedings. Presented at the 2012 Portland International Conference on Management of Engineering & Technology (PICMET - 2012), Ghent, Belgium: Ghent University, Department of Communication studies.
  9. Schuurman, D., & De Marez, L. (2012). Structuring user involvement in panel-based living labs. TECHNOLOGY INNOVATION MANAGEMENT REVIEW, 2(9), 31–38.
  10. Schuurman, D., Baccarne, B., De Marez, L., & Mechant, P. (2012). Smart ideas for smart cities: investigating crowdsourcing for generating and selecting ideas for ICT innovation in a City context. JOURNAL OF THEORETICAL AND APPLIED ELECTRONIC COMMERCE RESEARCH, 7(3), 49–62.
  11. Schuurman, D., De Moor, K., De Marez, L., & Evens, T. (2011). A living lab research approach for mobile TV. TELEMATICS AND INFORMATICS, 28(4), 271–282.


      Further questions?

      Contact Dimitri Schuurman: