Center for Service Intelligence

Prof. dr. Paul Gemmel

Contact:

Associate Professor of Healthcare Managementprentje Paul Gemmel

E-mail:
LinkedIn: PaulGemmel


Research Interests:

  • Service operations management: service design, service blueprinting, front-office/back office configurations
  • Healthcare operations management: patient flow logistics, access blocking in ER, lean in healthcare
  • Business-to-business services: service-level agreements, servitisation

Teaching:

Managing Service Organisations
Service Management for Public and Social Profit Organisations
Service Management for Healthcare Organisations
General Management and Organisation in Healthcare

Key Publications: