Contact:

Associate Professor of Healthcare Management

E-mail: Paul.Gemmel@UGent.be
LinkedIn: PaulGemmel

Research Interests:

• Service operations management: service design, service blueprinting, front-office/back office configurations
• Healthcare operations management: patient flow logistics, access blocking in ER, lean in healthcare
• Business-to-business services: service-level agreements, servitisation

Teaching:

Managing Service Organisations
Service Management for Public and Social Profit Organisations
Service Management for Healthcare Organisations
General Management and Organisation in Healthcare

Key Publications: