Prof. dr. Paul Gemmel
Contact:
Associate Professor of Healthcare Management
E-mail: Paul.Gemmel@UGent.be
LinkedIn: PaulGemmel
Research Interests:
- Service operations management: service design, service blueprinting, front-office/back office configurations
- Healthcare operations management: patient flow logistics, access blocking in ER, lean in healthcare
- Business-to-business services: service-level agreements, servitisation
Teaching:
Managing Service Organisations
Service Management for Public and Social Profit Organisations
Service Management for Healthcare Organisations
General Management and Organisation in Healthcare
Key Publications: