Conflict Management
Cluster
Leadership and efficiency
Target Group
Members of the Doctoral Schools
Topic and objectives
In managing your PhD, you will come across many conflict situations: different views, different priorities, unclear roles and mandates, conflicting expectations, unreal assumptions,… In this course we help you to constructively deal with conflicts in an assertive, non-aggressive way by building on common ground.
At the end of this training, you will be able to:
- see the constructive impact of looking for and building on common ground in conflict situations
- deal with different stages of conflict (irritation, resistance, discussion, ‘fight’ mode)
- break through destructive patterns in communication and cooperation
- attune to the personal communication style of communication partners in order to increase the chance that messages are understood as they are meant
- bring and receive bad news
- choose deliberately how to act and respond to others, rather than reacting impulsively
- deal with conflicts in a solution focused way
Contents:
- Solutions Focus as basic communication paradigm
- Identifying interaction patterns and how you contribute to these patterns
- Changing undesired interaction patterns
- Basic levers for creating common ground
- Personal communication styles
- Active listening
- Assertiveness
- Bringing and receiving bad news
- Giving and receiving feedback
- Unencumbered communication
- Dealing with emotions (own emotions and those of the conversation partner)
Time schedule and venue
| Course code | Dates |
Time | Venue |
| CM-2324-01 | 10 November and 1 December 2023 | 09:00-17:00 | Leslokaal 1.3, Campus Ledeganck |
| CM-2324-02 | 29 February and 14 March 2024 | 09:00-17:00 | Leslokaal 1.1 (Campus Ledeganck) |
Registration
- First semester: follow this link for the registration and waiting list.
- Second semester: follow this link for the registration and waiting list.
Your registration will be confirmed by separate e-mail from the Doctoral Schools. Cancellation of your registration can only be performed by sending an email to doctoralschools@ugent.be.
Registration fee
Free of charge for Doctoral School members. The no show policy applies.
Number of participants
12
Language
English
Evaluation method
Active participation.
After successful participation, the Doctoral Schools will add this course to your curriculum in Oasis. Keep in mind that this takes up to one to two months after completion of the course.