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Frequently Asked Questions (FAQ)

How do I use the internet?

Select the ‘Eduroam’ network and sign in with your UGent e-mail address and password (or loginname@ugent.be and password).
You’ll have to accept a certificate the first time you connect.

More information: helpdesk.ugent.be/eduroam/en

How do I use the printers?

At Ghent University printing is a paid service, possible only with a student card. Read here how you can send a print job to the printers: print, copy and scan documents.

    How do I know how many books I’ve got on loan?

    Go to lib.ugent.be and click ‘Sign in’ at the top right of the page. There you’ll find an overview of your loans, reservations, downloads, etc.

    How do I reserve a library item?

    1. Find the title of the journal or book at lib.ugent.be
    2. Sign in with your UGent account
    3. Click ‘Request item'

    You’ll receive an e-mail (or sms) when the book is ready for pick-up.

    How do I submit a scan request?

    First, have a look to see if the article is available online (e.g. via Google Scholar). If not, we’ll be happy to scan it for you.

    Search the collections (lib.ugent.be) by the title of the journal or book. Sign in using your UGent account. Then, click on 'Scan request' or ‘Blank scan request’. The request form allows you to specify what you’re looking for exactly. We’ll deliver the PDF to you as soon as possible.

    Can I borrow headphones / a USB stick / bank card reader / eID reader?

    Absolutely! You may request them at the circulation desk.

    Where can I go to work on group projects, to have discussions, … ?

    The library is a quiet study room and not suitable for group projects. Fortunately, there are plenty of other rooms at the faculty you can use for working with fellow students. As long as a room isn't currently in use (e.g. for classes), you can feel free to take a seat.

    You can also go to the resto (after 14:00) or the basement.

    How do I access "UGent only" books and articles from home?

    Simply log in with your UGent account to gain access to all available resources in the catalogue lib.ugent.be , even from home. In addition, the Lean Library browser extension provides easy access to UGent-only sources when you use tools such as Google Scholar or PubMed.

    More info: