Citadel - Empowering citizens to transform European public administrations

Eu project
Inclusive approach
Open linked data

How to create more efficient, inclusive and citizen-centric services?

CITADEL is focused on transforming the public sector to make more efficient, inclusive and citizen-centric public services that identify/capture new or unsatisfied needs more quickly and satisfy them more effectively and in an inclusive way, providing also guidelines and features to support new processes.

To achieve its objectives, the CITADEL ecosystem combines and promotes a set of technologies (e.g., semantics, mobile, analytics, sentiment analysis, open linked data) to both empower Public Administrations to improve its offering and the engagement of citizens and other subjects (i.e., the private sector), as well as foster cooperation among the Public Administrations and the users of its services.

We at imec-mict-UGent are supporting an ecosystem of best practices, tools and recommendations to transform Public Administrations via an inclusive approach in order to provide stakeholders with more efficient, inclusive and citizen-centric services. This by evaluation of the activities, setting the use-cases, and leading the use-case validation activities (technology validated in relevant environment).


Partners: Tecnalia Research & Innovation, City of Antwerp, Time.Lex, imec-SMIT-VUB, imec-IDLab-UGent

Project Duration: mid 2016 -mid 2019 (36 months)


Contact: Lieven De Marez