Department of Information and Communication Technology

The Department for Information and Communication Technology (DICT) is responsible for the information technology and telematics of Ghent University.

Important announcements Helpdesk


Director: Danny Schellemans

ICT User Support Office

Head of office: Steven Rogge

Helpdesk and Account Management

  • Helpdesk (09 264 47 47 or helpdesk@UGent.be): ICT support for students and staff
  • Account Management: user account details (log-in and password) and support for lecturers to draw up and process multiple-choice exams (MCE).

PC Administration and PC shop

ICT Infrastructure Office

Head of office: Johan Van Camp

Network and Phone Services

Systems

  • Server management and storage
  • Network services
  • Backups
  • Technical support for the user administration, multiple-choice exam processing, ...

High Performance Computing

The HPC UGent team manages a state-of-the-art supercomputing environment and services.

ICT Applications Office

Head of office: Philippe Depoorter

The ICT applications office designs, develops, manages and maintains the software applications supporting the business processes related to education, research, business services and central administration throughout Ghent University.

The following six teams are dedicated to this on a daily basis:

Student Adminstration Team

Team leader: Evelyne De Cordier

The team is mainly, but not exclusively, focussed on automating the processes related to the administration of students and education.
Among its responsibilities are the software applications Oasis and Centauro..
Oasis, the Dutch acronym for Education Administration and Student Information System, supports the planning and organisation of the processes related to education, and the student’s lifecycle from enrolment to graduation.
Study programmes, course details, teaching assignments, curricula, learning competencies, transcripts of records, diplomas, etc. are all made possible by Oasis.
Centauro provides the means for scheduling classes and exams. In addition, it is a reservation tool allowing employees, students and people from outside of the university to book rooms for a wide variety of activities such as meetings, workshops, conferences, and so on.

Research Team

Team leader: Jan Verhamme

The team is active in the research domain and develops applications for the UGent research community. Among its responsibilities is the software application Gismo.
Gismo is the Dutch acronym for ‘Integrated Information System for Research’. It is a CRIS (current research information system), storing and managing information related to research activities at Ghent University.
Research related information is collected, organised, made accessible and distributed. The application is a considerable support to the research administration. Gismo adheres to the CRIS standard. It is the CERIF model of ‘Common European Research Information Format’, proposed by the EU, and developed and maintained by euroCRIS.

SAP Team

Team leader: Veerle De Smet

At Ghent University, SAP is de facto the standard for central administration software applications.
SAP supports numerous business processes related to human resources, financial management, logistics, student facilities, and so on. .
Without SAP, there would be no accountancy, salary administration, recruiting, budget transfers, tuition fees, service,…
A great deal of the central administration staff uses SAP each day. Nearly each employee uses Apollo, the online HR application which allows staff, management and those responsible for the finances to carry out all kinds of administrative tasks.
The SAP team also provides partial solutions in the domains of education and research-service, complementing other teams’ applications.

Business Intelligence Team

Team leader: Bene Lamote

The team is specifically dedicated to business intelligence applications supporting the decision making processes related to education, research,  business services and central administration at Ghent University. The applications are a part of the UGI software environment.
UGI is the Dutch acronym for UGent Integrated Business Intelligence System. It collects and processes information for managing and controlling the organization, and providing accountability.
The information involved in UGI is related to finance, education and research, etc. This information is presented in graphs and figures, and is available for further use. The sources for this information are one or several databases in and outside of Ghent University. For example: Oasis (education administration and student information system), SAP (accountancy, human resources, buildings and facilities…), public databases.

Data and Application Services Team

Team leader: Frank Meisschaert

The team provides technical services which can be used in other teams’ applications. For example:
•    Data services such as database administration   
•    Technical services such as identity management, digital signatures in documents, links with payment systems, card management systems, etc.
In addition, the team complements the core applications of other teams with smaller applications or acquired software. Smaller applications support secondary business processes, for example in the field of insurance, risk management, alumni recruitment, funding, etc. Acquired software is used to support, for example, the management of buildings and facilities, and the organization of conferences.

Collaboration and Communication Applications Team

Team leader: Philippe Depoorter

The Sharepoint project team provides applications for functional and cross-functional collaboration. This project team is a centre of competencies using Microsoft’s Sharepoint technology to realise applications and smaller solutions facilitating collaboration within a project, team, office, department and Ghent University. The contact person is Koen Reynaert.
The project team Applications Communication and Knowledge Management provides applications such as the UGent website, the intranet, the phone book, and group mailings. The term Knowledge Management involves the development of applications for sharing knowledge throughout the university, for example with education and research tips. The contact person is Frédéric Iterbeke

For more information on the services we provide, please consult the services catalogue on the intranet.

Electronic learning environment (ELE)

Head of office: Toon Van Hoecke
Contact: icto@UGent.be (09 264 8570)

Website: icto.ugent.be

  • Providing an adequate infrastructure for the e-learning platform
  • Providing a reliable infrastructure in in consultation with other offices inside of the ICT department (linking to databases, security etc.)
  • Servicing the infrastructure
  • Developing the course management system on the Minerva platform
  • Developing the online test environment Curios
  • Offering immediate support via the helpdesk
  • Encouraging educational expertise of the users by means of workshops

 

Multimedia

Multimedia room for video conferences and digital video footage in the context of educational innovation, continuing education and distance learning.