Entrance of the Emergency Centre
Please provide as much information as possible:
WHO: your name and how to reach you
WHAT: the nature of the incident
WHERE: the exact location of the incident (complete address, site, building, floor, room number)
SEVERITY of the problem
What kind of HELP is needed* (fire department, ambulance, police department, …) + information about what kind of help is already on site
VICTIMS: are there people hurt or missing, what is the nature of their injuries, ...
SUBSTANCES: which hazardous substances were used
CONTACT: who can we reach on site
*Even if an incident is under control without outside assistance, please contact the Security department! For reasons of repairs, insurance, liability, ...
When there is no more danger, you can contact the Security department on the non-urgent number or by e-mail.
Response from the Security department
When receiving your (emergency) call, the Security department takes immediate action.
Gathering information through targeted questions
Analyzing the information received
Perform basic operations, such as:
notify internal services
call emergency services
send people on site (security, site caretaker, technical team, ...)
