Security department and emergency centre

The Security department can be reached 24h/24h.

View on Stalhof
View on Stalhof
In an emergency: (09 264 88) 88

  • Threats against individuals, fire, explosion, bomb threat, ...
  • Medical emergency, accident with hazardous product, ...
  • Severe electrical failure, severe flooding, person/people stuck in elevator, ...
  • Shocking event
  • ...

Non-urgent assistance

Security department
T +32 9 264 71 25
Stalhof 6
9000 Gent

Entrance of the Emergency Centre
Entrance of the Emergency Centre
Please provide as much information as possible:

  • WHO: your name and how to reach you
  • WHAT: the nature of the incident
  • WHERE: the exact location of the incident (complete address, site, building, floor, room number)
  • SEVERITY of the problem
  • What kind of HELP is needed* (fire department, ambulance, police department, …) + information about what kind of help is already on site
  • VICTIMS: are there people hurt or missing, what is the nature of their injuries, ...
  • SUBSTANCES: which hazardous substances were used
  • CONTACT: who can we reach on site

*Even if an incident is under control without outside assistance, please contact the Security department! For reasons of repairs, insurance, liability, ...

When there is no more danger, you can contact the Security department on the non-urgent number or by e-mail. 

Response from the Security department

When receiving your (emergency) call, the Security department takes immediate action. 

  • Gathering information through targeted questions
  • Analyzing the information received
  • Perform basic operations, such as:
    • notify internal services
    • call emergency services
    • send people on site (security, site caretaker, technical team, ...)
    • making information available in a database