Arrival information for residents with an exceptional offer (from other target groups)
Welcome to the Halls of Residence!
We hope you'll find your stay in Ghent enjoyable and that starts with feeling at home.
We bundled some information for you, since you have received a living unit which is normally exclusively for another target group.
The information that can be found in and around your building is therefor not 100% applicable to your situation.
During your stay
Orientation & other relevant information
Check-in
Check-in for all Homes (Fabiola, Vermeylen, Heymans, Astrid, Boudewijn, Bertha (De Vriese), Groningen, Uppsala, Göttingen, Canterbury (Kantienberg) can be done at our reception desk.
The information for all homes is the same, and can be found on our check-in overview
Important: residents for Residences Loop 5, Loop 7, Wing, Bro, Eddies (Vesalius), Field and B/kot (in Bruges) need to make an appointment with the local student coach.
The information for each residence is different, and can be found on our check-in overview
Mandatory inventory form
By law, we need to agree in which state you receive the living unit. Please fill in your inventory form as complete and thorough as possible within one week after your arrival.
Any discrepancies between the state of your room at the end of your stay, compared with your inventory form (or a blank copy, in case you do not fill one out) will be charged by invoice.
Important to know: the inventory form is solely a document for us and will be checked upon your check-out!
This is not a request for a repairment, for which we need your approval to enter the living unit. Please find the relevant information with "repairments"
Repairments (upon check-in and during your stay)
Important: damages that exist upon check-in need to be reported a second time (the first time through your inventory form) to get repaired. The inventory form is solely to be checked upon your check-out!
Since you are staying in a living unit, normally exclusively for other target groups, you will not be able to use our general app "homeserve".
To speed up the repairs, please use this e-mail template to inform our colleagues of homebeheer.
Once a repair-request arrives, the home manager will follow-up on your question.
- In case additional information is needed (which material will be needed, inspection which parts need to be replaced), a visit to your living unit will be necessary in about 4% of all requests for repair.
- In all other cases, a specialised technician will pass by your living unit as soon as possible. Since we have hundreds of living units and requests, a timeframe is simply not possible.
- In case you're not home (they will knock twice and give enough time to answer the door), they can collect the spare key from the reception desk (logged by our colleagues) upon showing your request for repairment.
- In case you were not home, your living unit will ALWAYS be closed (even when found open)!
- You will be notified the visit or repair has been finished by a post-it on your door
- Damages in the living unit will be repaired for free, unless made on purpose, by using brute force or by negligence of the tenant (for example clogging pipes by not using a filter in the shower or not reporting in time).
Please find all relevant information regarding costs on ugent.be/housing/damages
Other post-arrival information
You can find practical information regarding safety in a (still) powerpoint presentation.
Check-out
Check-in for all Homes (Fabiola, Vermeylen, Heymans, Astrid, Boudewijn, Bertha (De Vriese), Groningen, Uppsala, Göttingen, Canterbury (Kantienberg) can be done at our reception desk.
The information for all homes is the same, and can be found on our check-out overview
Important: residents for Residences Loop 5, Loop 7, Wing, Bro, Eddies (Vesalius), Field and B/kot (in Bruges) need to make an appointment with the local student coach.
The information for each residence is different: ask your local student coach!
Overview
